Frequently Asked Questions

Shipping

International Orders


Registered Airmail takes 2 to 8 weeks to most international locations. Germany can take up to 12 weeks. (Online tracking is unfortunately not available ***).


EMS Packages take approximately 7 to 10 working days to most international locations. (Online tracking is available)

South African Orders


Postnet courier service (Online tracking is available **)  Parcels takes approximately 4 working days to arrive.

*** Please note online tracking is not available for international mail. If the package does not arrive within allotted time frame you will need to contact your post office to request them to trace the package for you.

** Please note online tracking of Posnet is self service and can be done on Postnets web site.

We mail our items twice a week (Monday to Friday) and usually within 3 business days of receiving cleared payment wherever possible.

Payment

International and Local Orders

We are able to accept credit card, debit card and bank account payments through PayPal.

We are also able to accept EFT payments from local customers upon arrangement.

Special Requests and Back Orders

Out of Stock Items

If a new CD or DVD shows as out of stock we may be able to place a special order for another copy.  Simply place the item in your basket, check out and pay as normal.  Please note it takes an additional 2 weeks to receive the out of stock item from our supplier.

Special Requests

If you are in search of a specific CD or DVD we don’t have in stock, please contact us and we’ll see if we can source a copy for you.

Out of Print

We also offer a search service to find out of print South African CDs and DVDs.  Please contact us with your requests.

Item Grading

We visually grade all our items.

Vinyl, CDs and DVDs are graded according to the Discogs grading system.

Mint (M)
Absolutely perfect in every way. Certainly never been played, possibly even still sealed.

Near Mint (NM or M-)
A nearly perfect record. The record should show no obvious signs of wear. A 45 RPM or EP sleeve should have no more than the most minor defects, such as almost invisible ring wear or other signs of slight handling. An LP cover should have no creases, folds, seam splits or other noticeable similar defects. No cut-out holes, either.

Very Good Plus (VG+)
A Very Good Plus record will show some signs that it was played and otherwise handled by a previous owner who took good care of it. Record surfaces may show some signs of wear and may have slight scuffs or very light scratches that don’t affect one’s listening experiences. Slight warps that do not affect the sound are “OK”. The label may have some ring wear or discoloration, but it should be barely noticeable. The center hole will not have been misshapen by repeated play. Picture sleeves and LP inner sleeves will have some slight wear, lightly turned up corners, or a slight seam split. An LP cover may have slight signs of wear also and may be marred by a cut-out hole, indentation or corner indicating it was taken out of print and sold at a discount.

Very Good (VG)
Many of the defects found in a VG+ record will be more pronounced in a VG disc. Surface noise will be evident upon playing, especially in soft passages and during a song’s intro and fade, but will not overpower the music otherwise. Groove wear will start to be noticeable, as with light scratches (deep enough to feel with a fingernail) that will affect the sound. Labels may be marred by writing, or have tape or stickers (or their residue) attached. The same will be true of picture sleeves or LP covers. However, it will not have all of these problems at the same time, only two or three of them.

Good (G), Good Plus (G+)
Good does not mean Bad! A record in Good or Good Plus condition can be put onto a turntable and will play through without skipping. But it will have significant surface noise and scratches and visible groove wear (on a styrene record, the groove will be starting to turn white). A cover or sleeve will have seam splits, especially at the bottom or on the spine. Tape, writing, ring wear or other defects will start to overwhelm the object.

Poor (P), Fair (F)
The record is cracked, badly warped, and won’t play through without skipping or repeating. The picture sleeve is water damaged, split on all three seams and heavily marred by wear and writing. The LP cover barely keeps the LP inside it. Inner sleeves are fully seam split, crinkled, and written upon.

Mint (M)

Perfect. No scuffs/scratches, unplayed – possibly still sealed.
Insert/Inlay/Booklet/Sleeve/Digipak: Perfect. No wear, marks, or any other imperfections – possibly still sealed.

Near Mint (NM or M-)
Near perfect. No obvious signs of use, it may have been played – but it has been handled very carefully.
Insert/Inlay/Booklet/Sleeve/Digipak: Near Perfect. No obvious wear, it may have only the slightest of marks from handling.

Very Good Plus (VG+)
A few minor scuffs/scratches. This has been played, but handled with good care – and certainly not abused.
Insert/Inlay/Booklet/Sleeve/Digipak: Slight wear, marks, indentations, it may possibly have a cut-out hole (or similar).

Very Good (VG)
Quite a few light scuffs/scratches, or several more-pronounced scratches. This has obviously been played, but not handled as carefully as a VG+.
Insert/Inlay/Booklet/Sleeve/Digipak: More wear, marks, indentations than a VG+. May have slight fading, a small tear/rip, or some writing.

Good (G), Good Plus (G+)
There are a lot of scuffs/scratches. However it will still play through without problems. This has not been handled with much care at all.
Insert/Inlay/Booklet/Sleeve/Digipak: Well worn, marked, more obvious indentations, fading, writing, than a VG – possibly a more significant tear/rip.

Poor (P), Fair (F)
The CD (if it is included) may or may not play some or all of the tracks. See the seller’s comments for details.
Insert/Inlay/Booklet/Sleeve/Digipak: Very worn. It may have obvious writing on it, it may be ripped/torn, or significantly faded, or water damaged.

Standard Jewel Cases:

Standard Jewel Cases are not graded as they are replaceable.

Privacy Notice

The following policy dictates the manner in which South African Memorabilia Store collects and uses information gathered from users of this (each, a “User”).

Privacy
Users’ privacy is extremely important to us and we are committed to safeguarding the information you entrust to us. South African Memorabilia Store will not disclose information about customers or users without express permission unless the release of said information is required by government subpoena.

Information Collection Practices
South African Memorabilia Store may collect personally identifiable information from Users in a variety of ways, including through online forms and other instances where Users are invited to volunteer such information. We may also collect information about how Users interact with our website . This information is obtained through analysis of server logs and through the use of “cookies” placed on user machines. A cookie is a piece of software that a Web server can store on a PC to identify the User should they visit the website again. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our website.

Information Usage
South African Memorabilia Store may use personally identifiable information collected through our website to contact Users regarding products and services offered by South African Memorabilia Store and its trusted affiliates. We may also use information collected through our website for research regarding the effectiveness of the website and the marketing, advertising and sales efforts of South African Memorabilia Store, and its trusted affiliates.

Information Disclosure

South African Memorabilia Store will not disclose information about customers or users without express permission unless the release of said information is required by a trusted affiliate to facilitate action requested by the client, or is required by government subpoena. However, we may transfer information collected from Users in connection with a sale of our business.

Questions
Please contact us with any questions regarding our privacy policy.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

We will make every effort to ensure you have a happy and satisfying buying experience with us. To help make sure of this positive experience, please read our important terms and conditions.

Package Registration
Registered Mail includes a tracking number. (Please note there is no online tracking facility).  If your package has not been received within 3 to 4 weeks, please request your post office traces the package for you using the provided tracking number.  Please also contact us if you have any issues.

Packaging
We take pride in packaging our items very carefully.  If you have any specific packaging requests, please contact us.  Please note that there may be an additional charge for special packaging if this makes the package heavier.  We unfortunately can’t take responsibility for packages damaged due to Post Office handling.

Returns
We only accept returns if the item is defective. If your CD or DVD is faulty, please let us know. We would need you to return the item and then we will either replace it or offer a refund for the value of the item.  (Excluding shipping charge).

DVDs
Please remember that South African DVDs are Region 2 (unless otherwise noted). Region 2 DVDs are viewable in Europe, United Kingdom and South Africa. If you are not from one of these areas you will need to have a multi regional DVD player to view the DVD. Please make sure you have the correct DVD player before purchasing Region 2 DVDs.

All sales are final and items sold as is.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of South African Memorabilia Store. The collective work includes works that are licensed to South African Memorabilia Store Copyright © 2010 South African Memorabilia Store. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with South African Memorabilia Store or purchasing South African Memorabilia Store products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with South African Memorabilia Store or to purchase South African Memorabilia Store products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by South African Memorabilia Store. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of South African Memorabilia Store used in the site are trademarks or registered trademarks of South African Memorabilia Store.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, South African Memorabilia Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. South African Memorabilia Store does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. South African Memorabilia Store does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
South African Memorabilia Store shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if South African Memorabilia Store has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a South African Memorabilia Store product is mistakenly listed at an incorrect price, South African Memorabilia Store reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. South African Memorabilia Store reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, South African Memorabilia Store shall issue a credit to your credit card account in the amount of the incorrect price.

Term Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by South African Memorabilia Store without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
South African Memorabilia Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to South African Memorabilia Store

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of South African Memorabilia Store products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of South African Memorabilia Store products) must be commenced within one (1) year after the claim or cause of action arises. South African Memorabilia Store’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. South African Memorabilia Store may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a South African Memorabilia Store or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
South African Memorabilia Store does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, South African Memorabilia Store is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, South African Memorabilia Store reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to South African Memorabilia Store in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless South African Memorabilia Store, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, South African Memorabilia Store may link to sites operated by third parties. However, even if the third party is affiliated with South African Memorabilia Store, South African Memorabilia Store has no control over these linked sites, all of which have separate privacy and data collection practices, independent of South African Memorabilia Store. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, South African Memorabilia Store seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Support

We try to answer all queries within 48 hours.

Monday to Friday 10am to 5pm (GMT+2)

Click here to send us a message.

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